Use motivation strategies to meet company goals.

Project H:  Competency 6                                           Name: Mira Aryuni

                                   

Although you are working in a team, each participant needs to complete their own worksheet (page 2) to submit for grading.

Use motivation strategies to meet company goals.

Microsoft Value Statement:  “As a company, and as individuals, we value integrity, honesty, openness, personal excellence, constructive self-criticism, continual self-improvement and mutual respect.  We are committed to our customers and partners and have a passion for technology.  We take on big challenges, and pride ourselves on seeing them through.  We hold ourselves accountable to our customers, shareholders, partners, and employees by honoring our commitments, providing results, and striving for the highest quality.”

You and your team are each supervisors of a 20-person (full-time/part-time) staff.   Your sales staff sells Microsoft products in a large store named:  Technology R Us.  Your goal is to represent Microsoft’s Values in providing quality customer service. 

You have $1,000 to spend for this 3-month (quarter) motivation program that meets the above goal.   (Remember, the goal is to reward good customer service; at the current time, you are not concerned with increasing sale, although this will naturally be affected.)

Team Brainstorm Table:    Circle Final Ideas and include the budget for each.                (Use Page 2 to prepare your individual motivation program.)
Theory X             Chargers Bonus Money Computer Cases Free Wi-Fi Free food incentives	Theory Y Award Trip Certificate Pencil Time off walk Little sticker Employee of the month/week Extra vacation Special parking	Theory Z Charger Cases Food Picnic Party Front seat Gift card Ice cream Candy Box updated breakroom

	Theory X	Theory Y	Theory Z	Money Budgeted   $1,000.00 for 3 month period
Part-time Workers	Charger Cases Gift card	Promotion to be full time           worker Special parking Smile sticker	Charger Cases Special parking Smile sticker	$ 200 $ 150 $ 100
Full-time Workers	Charger Cases Bonus phone	Employee of the month Training program Front seat Certificate Green star sticker	Charger Cases Front seat Certificate Green star sticker	$ 200 $ 150 $ 100 $ 100
How will you determine the Theory X and Theory Y award winners?  Please provide detail. I will watch workers for certain time secretly. Do evaluate their service or job. Make sure they meet requirements for a winner that I prepared in advance. I also make a questioner for customer about workers customer service to each of worker who works directly with customers. In the end, I will count the result.
·       Are the awards chosen motivating to all employees? Yes, they are. I thought it will be work. This program give benefit to them and company spend within a budget ·       Is the program fair to all employees (full-time vs. part-time; multicultural, etc.)? it is. Because the program offered quite different for part-time and full-time. It gives as the portion to avoid jealousy. ·       How will the recognition be given to be comfortable to all winners (public vs. private recognition? We will ask workers what they comfortable with.  For those who comfortable with public we will announce them in organization when meeting pr put their picture for employee of the month, etc. For those who are fine in private recognition, we will give certificate instead and give the benefits privately